Last updated October 24, 2026

Refund policy

EPUB repair

The delivered EPUB passes EPUBCheck 5.4.0 and keeps your book’s text exactly. We refund the $59 if the repaired file fails EPUBCheck 5.4.0, or if your retailer (KDP or another) rejects the repaired file for a file-structure error we were asked to fix. Report the problem within 14 days of delivery with the exact EPUBCheck error or the retailer’s message and your order reference. Passing a check does not guarantee a retailer will publish the book. The free excerpt check happens before payment.

We preserve your text exactly. If we cannot do so, or cannot deliver the agreed in-scope repair, we decline or refund. Retailer acceptance or publication is not guaranteed.

How to request a refund

Email hello@bookfilerescue.com with your order reference and the relevant error. Report file-check failures or in-scope retailer file-structure rejections within 14 days of delivery, with the exact EPUBCheck error or retailer’s message; no paid retry is required. If we decline paid work, cannot deliver the agreed scope, or lose or alter customer content, we refund the payment.

See the terms for scope and exclusions. These terms do not limit your rights under applicable law.